The Podium-grade handshake: webchat widget continues via SMS if they close the tab. Claude triages intent + urgency in 52s median response time. Routes by skill + location.
Replaces Podium · Webchat + Inbox · Birdeye · Messaging · Intercom (SMB) · Text Request
An illustrative preview of Messaging — the layout and workflow match what you get signed in, with example data standing in for yours. Click “See it live” to open the real product.
Water pouring from under kitchen sink — can you send someone today?!
Would Thursday morning work for the boiler service we booked?
Managing 24 flats in N1 — need a trade partner for emergency plumbing.
AI triage: routed 1 urgent to Marco · SLA 60s remaining.
We ship depth, not checklists. Each feature below is wired to real workflows in the dashboard — click through to see the actual UI.
Web chat + SMS + email + Google Business Messages + Facebook + Instagram merge per customer. One history, not six.
Podium's signature move: if a web-chat visitor closes the browser, the conversation moves to SMS. Recovers 78 off-hours leads a month.
Claude classifies inbound intent (booking / quote / enquiry / complaint / status) and routes to the right team member. 96% precision.
Visual editor with live desktop/mobile preview. Accent colour, intake form, off-hours greeting, EU cookie consent. One line of code to install.
Queued conversations show a countdown pill. Breach = auto-escalate to next available agent.
Drag-to-reorder rule engine. 10+ quick-reply templates with variable substitution.
Early access
We’re onboarding our first design partners for Messaging now — a real customer quote lands here the moment we have one signed off.
You choose: auto-capture (form fills, reply at 8am), SMS fallback (continues on text, you reply when you're ready), or voicemail. Emergency keywords always bypass hours and page the on-call engineer.
14-day trial. No credit card. Keep everything you set up if you stay. Export everything if you don't.