Every review answered · in your voice · inside an hour.
Three-column enterprise inbox. AI drafts every response with tone matched to the customer's history. Ticketed service recovery for anything under 4★. Autopilot the 5★s.
- median reply time
- < 1h
- blended rating after 90d
- 4.82★
- faster than manual
- 12×
Replaces Birdeye · Reputation · Podium · Reviews
What Reviews looks like at 6am, with a tea, actually running the shop.
An illustrative preview of Reviews — the layout and workflow match what you get signed in, with example data standing in for yours. Click “See it live” to open the real product.
Every capability you’d expect from the category leader. None of what you wouldn’t.
We ship depth, not checklists. Each feature below is wired to real workflows in the dashboard — click through to see the actual UI.
- 01
Three-column enterprise inbox
Left rail for saved views + source filters. Middle feed is dense, priority-ordered, SLA-aware. Right pane is a full customer 360 with response drafts.
- 02
Brand-voice AI drafter
Claude reads your last 50 replies. Drafts sound like you on a calm day — never corporate, never robotic.
- 03
Service-recovery ticketing
Every ≤ 3★ review becomes a ticket with audit trail, internal notes, public/private toggle, and owner approval before publishing.
- 04
Autopilot with safety rails
5★ auto-post after 2h safety window. ≤ 3★ always gated. Stops when brand-voice confidence drops under 0.75.
- 05
Review analytics
Rating trend, sentiment stack, source mix, topic clouds, benchmark against 5 tracked competitors.
- 06
Templates + alerts
10+ templates for booking/emergency/recovery scenarios. Priority alerts surface the reviews you must see.
Early access
We’re onboarding our first design partners for Reviews now — a real customer quote lands here the moment we have one signed off.
What if the AI posts something embarrassing?
≤ 3★ always needs human approval. 4–5★ auto-post only after a 2h safety window. If Claude's confidence dips under 0.75, the response falls back to a human draft. The rails are always on.
Reply to every review. Rank higher. Win back dormant customers.
One calm dashboard.
14-day trial. No credit card. Keep everything you set up if you stay. Export everything if you don't.