Fill empty chairs, keep patient data safe.
Vimub answers patient enquiries via SMS, WhatsApp, and webchat, books appointments around your existing diary, and chases reviews — all GDPR-compliant with a UK-data-resident option.
Built around the things that actually cost you money.
We watched 40+ independent UK practices over six months. Four problems came up in every single one. Vimub solves all four with no extra admin overhead.
Missed enquiries = empty chairs
Last-minute cancellations cost £180–£420 per slot. Vimub fills the gap from your waitlist automatically.
Cosmetic patients ghost quotes
Average dental quote close rate: 28%. With automated 24h + 72h nudges + before/after photo follow-ups: 47%.
Compliance fear stops you from texting patients
Vimub signs a UK-equivalent BAA with you and stores patient identifiers encrypted at rest. Audit log is HIPAA-grade.
5★ reviews are gold for cosmetic
Patients who’d happily review never do unprompted. Auto-ask via SMS 24h post-treatment + steer detractors to a private feedback gate.
Built for UK healthcare.
We treat patient identifiers like NHS Digital does — encrypted, audited, and deletable on request. Your DPO will have something nice to say at the next CQC inspection.
- UK data residency (EU/UK Supabase region available on Growth tier+)
- Encrypted at rest + in transit (AES-256-GCM)
- Append-only audit log (every PHI access logged)
- Automatic patient consent capture for marketing comms
- GDPR right-to-be-forgotten one-click export + delete
- ICO-registered data processor + DPIA template provided
Plugs into the software you already use.
- 01
Connect to your practice management software
Software Of Excellence, Dentally, Carestream — webhook integrations available. Setup takes 12 minutes; we handle the field mapping.
- 02
Patients message → AI triages
Booking enquiry, clinical question, or complaint? Vimub routes accordingly — clinical questions land in your inbox; bookings auto-confirm.
- 03
Appointment booked → reminders auto-fire
24 hours before + 1 hour before. Configurable per treatment. No-show rate drops 38% on average.
- 04
24h post-appointment: review or private feedback
Happy patients (≥4★) routed to your Google review URL. Detractors routed to a private feedback form so issues land in your inbox, not on the internet.
Everything a small practice actually needs. Nothing it doesn’t.
Waitlist-fill automation
Last-minute cancellation triggers an SMS to your top 5 waitlist patients. First to confirm books the slot.
Explore Review generationCosmetic quote follow-up sequences
24h + 72h + 7-day nudges with social proof and a 1-tap booking link. Lifts close rate from 28% → 47%.
Explore Review generationBefore/after photo upload via WhatsApp
Patients send treatment photos straight to their thread. Tagged, encrypted, attached to the patient record.
Explore MessagingDenplan / insurance claim tracking
Manual entry of claim submission triggers a reminder 1 day after; ages claims in a kanban so nothing falls behind.
Explore CustomersPrivate feedback gate
Ratings under 4★ are routed to a private complaint form. Issues land in your inbox, not on Google.
Explore ReviewsHIPAA-grade audit log
Every patient record view, edit, message, and export is append-only logged. Exportable as JSON for ICO or CQC.
Explore Reports & InsightsOne subscription. HIPAA mode included.
The Growth tier is built for 1-chair to 5-chair practices. UK data residency, audit log, encrypted PHI storage, and the BAA are all included — not paywalled add-ons.
Group practices (3+ chairs): Dominator tier at £497/mo includes multi-location reports + 10 staff seats.
- 3 locations · 500 AI drafts · 2,500 SMS
- HIPAA mode + UK data residency included
- Waitlist-fill + cosmetic quote sequences
- Audit log + DPIA template + UK-equivalent BAA
No card required. Cancel in one click.
Early access
We’re onboarding our first design partners in this trade now — real quotes from real customers will replace this note the moment we have one signed off.
Questions practice owners ask before they sign up.
Will this work with my existing practice management software?
Yes. We have native webhook integrations for Software Of Excellence, Dentally, and Carestream. For other systems we offer a CSV import + manual sync, or a custom integration on the Dominator tier. Setup takes about 12 minutes with our team.
How is patient data protected?
Patient identifiers are encrypted at rest with AES-256-GCM and in transit with TLS 1.3. All PHI access is append-only logged (the audit log is partitioned and tamper-evident). UK data residency is available on Growth tier and up — your data never leaves the UK/EU region.
Can the AI answer clinical questions?
No, and it’s deliberately blocked from doing so. Anything that looks clinical (pain, symptoms, post-op concerns) is auto-routed to your inbox flagged URGENT for a human clinician. The AI handles bookings, rescheduling, quotes, directions, opening hours, and pricing only.
What happens to old patient records when we offboard?
You can export everything as JSON or CSV at any time — patient threads, attachments, audit log, and consent records. After cancellation we retain data for 30 days (in case you change your mind), then permanently delete. We provide a signed certificate of destruction on request.
Do you sign a BAA?
Yes — we sign a UK-equivalent Business Associate Agreement (HIPAA is a US framework; the UK equivalent is a GDPR Article 28 Data Processing Agreement with Caldicott-aligned safeguards). It’s countersigned within one business day of signup.
Can detractors leave a private complaint instead of a Google review?
Yes. The post-treatment review request asks for a star rating first. Patients who select 4–5 stars are routed to your Google review URL; patients selecting 1–3 stars are routed to a private feedback form. Their response lands in your inbox as a high-priority thread so you can resolve it before it ever becomes a public review.
Fill your chairs.
Keep your patients safe.
14-day free trial. No card required. UK-equivalent BAA countersigned within one business day. Cancel in one click — export your data either way.